Kwok Wing Limited offers shipping to addresses within the regions served by this website. Processing times are separate from shipping times. Orders are processed within 1 to 2 business days. Shipping timelines begin once the order has been processed and handed to the carrier.
Shipping costs are calculated at checkout based on the destination and the selected shipping method. A confirmation email containing tracking information is sent when the order ships. Kwok Wing Limited is not responsible for delays caused by the carrier, customs processing, or incorrect shipping details provided at the time of purchase.
Return Policy
Kwok Wing Limited accepts returns on eligible休闲服装 (casual apparel) items within 14 calendar days from the date of delivery. To qualify for a return, items must be unused, unwashed, unworn, and in original condition with all tags and packaging intact. Items that show signs of wear, alteration, or damage due to improper handling are not eligible for return.
Final sale items are not eligible for return. Kwok Wing Limited reserves the right to refuse returns that do not meet these conditions.
Return Process
Customers must initiate a return by contacting [email protected] within the 14-day eligibility window. The customer service team provides a return authorization confirmation and the necessary return instructions.
All return shipping costs are the responsibility of the customer. Kwok Wing Limited does not provide prepaid return labels. The customer must select a carrier of their choice and retain the proof of postage until the return is confirmed.
Returns must be shipped to the following address:
Return Address:
Kwok Wing Limited
Attn: Returns Department
Room 502, 5/F, Yuen Long Plaza, 249 Castle Peak Road, Yuen Long
The return package must include the original packing slip or the order number clearly displayed on the exterior of the package. Kwok Wing Limited is not responsible for items lost in transit. Customers are advised to use a trackable shipping method.
Refund Information
Once the return package is received and inspected, Kwok Wing Limited processes the refund. The refund processing timeline begins only after the returned items pass the inspection for eligibility.
Refunds are issued to the original payment method used at the time of purchase. The total time from the date of inspection to the final credit consists of two phases:
-
Processing by Kwok Wing Limited: A minimum of 14 days is required for Kwok Wing Limited to process the refund after receiving the returned item. This period covers inspection, verification, and the initiation of the credit transfer.
-
Payment Provider Processing: Following the 14-day processing period by Kwok Wing Limited, the actual time for the funds to appear in the customer’s account depends on the financial institution or payment provider.
For refunds processed via PayPal, a minimum processing period of 14 days applies. In jurisdictions where local laws require a different timeframe for PayPal transactions, Kwok Wing Limited adheres to a 30-day processing period for PayPal refunds to remain compliant with regional legal requirements.
The original shipping charges are non-refundable. Refunds cover the cost of the returned merchandise only.
Refund Procedure
-
Authorization: Customer contacts [email protected] within 14 days of delivery to request a return authorization.
-
Shipment: Customer ships the eligible items to the designated return address at Room 502, 5/F, Yuen Long Plaza, 249 Castle Peak Road, Yuen Long using a carrier of their choice. Customer is responsible for all return shipping fees.
-
Inspection: Upon receipt, Kwok Wing Limited inspects the items to verify condition and eligibility. This inspection occurs within 3 business days of delivery to the return address.
-
Processing: After inspection, Kwok Wing Limited initiates the refund. The minimum processing time for the refund to be issued by Kwok Wing Limited is 14 days.
-
Crediting: The refund is released to the original payment method. PayPal refunds are subject to the standard 14-day processing timeline or a 30-day timeline where required by applicable law.
Customer Support
For questions regarding shipping, returns, or the status of a refund, contact [email protected]. All communication must include the order number associated with the request. Kwok Wing Limited responds to inquiries within 2 business days.